Privacy Policy

Groundrise Connect (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our resident portal.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal identifiers — your first and last name, email address, and unit number.
• Account information — your login credentials and authentication details managed through our secure auth provider.
• Usage data — information about how you interact with the app, such as pages visited, features used, and error logs.
• Communication data — messages and service requests you send through the platform.

2. How We Use Your Data

We use your information for the following purposes:

• To authenticate your identity and secure your account.
• To connect you with your housing coordinator and community services.
• To send you important notifications, program updates, and service reminders.
• To improve app functionality and user experience.
• To comply with legal obligations and nonprofit reporting requirements.

3. Data Sharing

We do not sell your data to third parties.

We may share your information only in the following limited circumstances:

• With your assigned housing coordinator and authorized staff members to deliver services.
• With service providers who assist us in operating the platform (e.g., cloud hosting, authentication), under strict confidentiality agreements.
• When required by law or to protect the safety and rights of our residents and staff.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (TLS/SSL).
• Secure authentication and password hashing.
• Role-based access controls for staff and coordinators.
• Regular security audits and monitoring.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to use a strong, unique password and keep your login credentials confidential.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your data, subject to legal retention requirements.
• Opt out of non-essential communications.

To exercise any of these rights, please contact us using the information below.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: noreply@groundrise.io

Organization: Groundrise Incorporated